What does my deposit go towards?
Your deposit will go towards the balance of the party.
What is the “Welcome and Online Order Form” email?
An email that goes over everything about you party.
What is the Online Order Form?
It is an online questionnaire that will ask you questions about your party from the color of decorations (if included), pizza toppings, additional food, additional add-ons, etc. Once completed, it will be sent to the Party and Events Coordinator.
When do I need to pay for rest of my party balance?
You will need to pay the balance when the Party and Events Coordinator contacts you within seven days of the party to finalize the party details (after receiving the online order form). Payment will be taken over the phone. If you wish to pay in person, you may do so but it would need to be a day in advance.
Any extra food that was ordered and not included in the package will be paid at the end of the party.
Is host tip included?
Host tip is not included. We recommend tipping the host as they work hard to make your party run as smoothly as possible. The average tip is around $40.
Can I move my party date?
Yes, please contact us at least a week in advance.
Can I cancel my party?
Yes, please contact us at least a week in advance. However, you will not receive a refund for what you paid. Instead, we will credit your account where it can be used on any of our programs, excluding the Champions Pub & Restaurant.
When do I have to pay when I book my party last minute?
Parties that are booked within 7 days of the desired date need to be paid in full at the time of booking.
When should I arrive for my party?
Since every party package comes with a host, we ask that you please arrive no earlier than 30 minutes prior to your party. The host will be responsible for setting up any decorations that come with your package, as well as making sure the food you ordered is being prepared. The night before the party or the day of, you are welcome to drop off any decorations that you would like the host to display.
